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mWellness FAQ

  1. What is the mWellness Score?
    The mWellness Score is a digital biomarker for health and longevity. It is calculated by analyzing the amount of exercise, light physical activities, steps, sedentary behaviour, and sleep you take daily. Yesterday’s activity data makes up today’s mWellness Score, and so forth.The mWellness Score ranges from 1 to 99.Maintaining a score of 80+ will lower your risk of developing chronic diseases such as diabetes and cardiovascular disease. On the other hand, scoring consistently below 60 indicates a poor physical lifestyle which may pose significant health risks and could lead to the onset of chronic diseases.Your mWellness Score is a good indicator of how your lifestyle impacts your health. A good mWellness Score indicates a healthy lifestyle.
  2. How do I get a good mWellness Score?
    To get an mWellness Score of 80 and above, exercise for at least 30 minutes a day, sit for less than 8 hours a day, and sleep for 7 to 9 hours daily. Exercise is any activity that requires physical effort such as brisk walking or working out. Cutting down on sitting time means doing light activities such as doing simple household chores or walking around the house. And adequate sleep means clocking in an average of 8 hours per day.Do these steps daily and make sure keep your smartphone with you as much as possible, so that we can analyze your activity data more accurately and calculate your mWellness Score. To get accurate sleep data, remember to enter your usual wake-up and bedtimes on the mWell PH app.
  3. Can anyone generate their mWellness Score?
    Yes! At present, the mWellness Score is available to all mWell users. The mWell Steps Challenge and other linked features are accessible as well.
  4. How does mWell track and measure my activities?
    mWell analyses data collected from your fitness tracker, phone sensors, and Google Fit or Apple Health. The mWell PH app does not generate activity data on its own.
  5. How do I connect my fitness tracker to the mWell PH app?
    To connect to your fitness tracker, tap on the Settings icon on the top-right corner of the mWellness Scorescreen and click Fitness Trackers. Select your fitness tracker from the list, click Connect, and input your log-in details.
  6. Can I generate my mWellness Score without a fitness tracker?
    Yes, you can! mWell can generate your mWellness Score and track other activities using just your phone.
  7. Which fitness trackers can connect with mWell?
    The mWell PH app currently connects to Fitbit and Garmin fitness trackers. For other brands of fitness trackers, please connect its app with Google Fit for Android phones or Apple Health for iPhones.
  8. I can’t find my fitness tracker on the list of Connected Apps. What can I do?
    If you are using a fitness tracker other than Fitbit or Garmin, you may connect its app to Google Fit for Android phones or to Apple Health for iPhones.If your fitness tracker does not connect with Google Fit or Apple Health, your mWellness Score will be calculated from activity data collected by your phone.
  9. I have connected my fitness tracker app to mWell. Why are the activity data on my fitness tracker app and mWell not the same?
    mWell fetches data from your connected fitness tracker app. Keep your fitness tracker app updated to enable mWell to receive your latest activity data.Depending on the fitness tracker used, it may take up to 24 hours for activity data to be sent by your connected fitness tracker app to mWell. We are continuously working on syncing your data faster and more accurately.
  10. Why is my latest activity data from my fitness tracker app/ Google Fit or Apple Health not displayed on the mWell PH app?
    mWell fetches data directly from your phone or connected fitness tracker app. Occasionally there may be a delay in receiving your activity from the connected app. If your app does not update your data after 24 hours, you may write to us at support@mwell.com.ph with your account information and supporting screenshots so we can investigate further.
  11. I logged on to the app for the first time. Can mWell display my past data?
    mWell gathers the past data from your fitness tracker on Google Fit/ Apple Health. Analysis of this information generates your previous mWellness Score.If you’re an Android user, you can expect your first mWellness Score to be reflected one day after successful onboarding and having granted permissions to your Google Fit/ fitness tracker.
  12. I see a gray circle/ dash instead of my mWellness Score. What does that mean?
    mWell was unable to fetch your data for the last 24 hours to calculate your latest mWellness Score. To fix this, simply click on the mWellness Score icon to update your score.
  13. My sleep data in the mWell PH app is not accurate. What does that mean?
    There may be issues related to sleep zones that we will need to review. Remember to enter your usual wake-up time and bedtime on the mWell PH app so we can show more accurate daily sleep data.For more questions related to data inaccuracies in the app, write to us at support@mwell.com.ph with your account information and supporting screenshots so we can investigate further.
  14. Who can see my mWellness Score and other data?
    Only you can view your mWellness Score and other data like steps and exercise times. If you’re enrolled in any of the Challenges, all participants within the same period can view the average of your data – e.g. average step count for Steps – as shown in the leaderboard.You can write to us at support@mwell.com.ph if you wish to withdraw from any of the challenges.
  15. I have questions about mWellness Score. Who should I get in touch with?
    You can contact us at support@mwell.com.ph for any inquiries.

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